How can we help?
Answers to the things people ask us most — starting with the big one: what to do when the church you’re looking for isn’t on the site yet.
Adding and fixing churches
- My church isn't listedYou can add it yourself, and it only takes a few minutes.
- Adding, claiming, and fixing — which one do I need?Three different jobs that are easy to mix up. Here's how to tell them apart.
- What happens after you add a churchWhere your submission goes, who looks at it, and how long it takes.
- Church websites and Facebook pagesWhy a Facebook page isn't accepted as a website — and why that doesn't stop you.
Signing in and your account
- I forgot my passwordWe email you a short code — not a reset link. Here's the whole flow.
- I signed up with Google or AppleYou may have no password at all — that's normal, and here's how to sign in.
- I can't sign inThe usual causes, in the order worth checking.
- Changing your email, name, or passwordWhere the account settings live and what each one affects.
- Getting a copy of your dataWhat's in the export, and what can't be in it.
- Deleting your accountWhat goes, what stays, and why some of it stays.
Devices and troubleshooting
- Which devices and browsers work?iPhone, iPad, Android, Windows, Mac — what's an app and what's the website.
- Using it like an appAdd the site to your home screen or desktop — no store, no download.
- Something isn't workingThe fixes worth trying first, in order, before you write to us.
- Nearby isn't finding churchesNearby needs your location — here's how to give it, and what to do instead.
- I'm not getting your emailsSign-in codes, replies, and notifications — where they go and how to fix it.