Something isn't working
The fixes worth trying first, in order, before you write to us.
Most problems are one of the first three.
1. Reload the page
Genuinely. A page half-loaded on a weak connection looks broken in ways that a reload fixes instantly.
2. Update
- On the app: check for an update. Older versions can stop working against the current site.
- In a browser: update the browser itself. An old browser is the single most common cause of a page that looks scrambled or a button that does nothing.
3. Try a different browser or network
If it works in a private window, a browser extension is interfering — ad and script blockers sometimes break sign-in. If it works on mobile data but not on your work or school Wi-Fi, that network is filtering something.
4. Clear the site's stored data
Only after the above. In your browser settings, clear cookies and cached data for this site. You'll be signed out and will need to sign in again — nothing else is lost.
If none of that helps
Tell us and include:
- what you were trying to do,
- what happened instead,
- the device and browser or app version.
Those three lines are usually the difference between us fixing it the same day and a long back-and-forth.