I can't sign in
The usual causes, in the order worth checking.
Work down this list — the first two account for most of it.
1. Check which method you signed up with
If you used Google or Apple, an email and password won't work. See I signed up with Google or Apple.
2. Check the email address
Not the password — the address. If you have more than one, the account is on whichever you used at the time. We deliberately don't reveal whether an address has an account, so a wrong one looks the same as a wrong password.
3. Reset the password
If you're sure the address is right, reset it. We email a short code rather than a link.
4. Rule out the device
- Try a different browser, or a private window.
- If you're on the app, make sure it's up to date.
- If your workplace or school network filters traffic, try mobile data instead.
Still stuck
Tell us the email address you're trying and roughly when you created the account. Don't send us your password — we'll never ask for it, and we can help without it.