Support · Signing in and your account

I forgot my password

We email you a short code — not a reset link. Here's the whole flow.

Start signing in as normal, and when you're asked for your password choose the forgot-password option. We'll email you a short code.

The steps

1. Go to sign in and enter your email address.
2. Choose the forgot-password option on the password screen.
3. Check your email for the code and type it in.
4. Choose a new password.

You'll be signed in straight away once it's set — there's no separate "now sign in with your new password" step.

The code hasn't arrived

Give it a minute, then:

• Check your spam or junk folder. It comes from support@churchrating.com.
• Check the address you typed. A typo means the code went somewhere else, and for privacy we don't say whether an address has an account.
• Request it again. Codes are single-use and short-lived, so an old one won't work — always use the newest email.

If nothing arrives at all, tell us which email address you're using and we'll look.

You might not have a password at all

If you originally signed up with Google or Apple, there may be no password on the account to reset. See I signed up with Google or Apple.