I'm not getting your emails

Sign-in codes, replies, and notifications — where they go and how to fix it.

Everything we send comes from support@churchrating.com. If nothing is arriving, it's nearly always one of these.

Check spam or junk first

Especially for sign-in and password codes, which arrive suddenly and look automated. Marking one as "not spam" usually fixes it for good.

Check the address

We send to the address on your account. If that's an old work address or one you no longer read, update it in your account settings — see Changing your email.

If you signed up with Apple and used Hide My Email, we're sending to your private relay address. See I signed up with Google or Apple.

Add us to your contacts

Adding support@churchrating.com to your address book stops most filters treating us as unknown.

Codes that arrive too late

Sign-in codes are short-lived and single-use. If one has expired by the time you open it, request a new one and use the newest email — an older code will not work even if it looks fine.

Still nothing

Tell us from an address that does work, and say which address should have received it.